Face-to-Face Membership Area Manager: Lead the Way in Conservation Fundraising

Position Title: Face-to-Face Membership Area Manager (F2FAM)
Location: West Midlands and surrounding areas
Employment Type: Permanent, Full-Time (37.5 hours per week)
Salary: Competitive, based on experience

About the Role

The RSPB (Royal Society for the Protection of Birds) is seeking a motivated and skilled Face-to-Face Membership Area Manager to oversee our fundraising efforts in the West Midlands. In this role, you will lead a team of Membership Fundraisers who engage with the public at various venues and events, inspiring them to support our mission by becoming members of our organization.

Key Responsibilities

As the Area Manager for the West Midlands, your responsibilities will include:

• Team Leadership: Guide and support your team through regular in-person visits, one-on-one meetings, phone conversations, and both virtual and face-to-face meetings.
• Performance Management: Conduct monthly recruiting shifts with each team member to provide constructive feedback and follow-up on individual action plans.
• Quality Assurance: Ensure that Fundraisers uphold the RSPB’s standards, code of conduct, values, and brand through their communication and presentation.
• Collaboration: Work closely with your line manager to report on team performance and collaborate with peers to share resources and knowledge across the region.
• Flexibility: Adapt to changing circumstances and provide support as needed, demonstrating strong time management and organizational skills.

Building Relationships

In this role, you will be responsible for:

• Stakeholder Engagement: Develop effective working relationships with key stakeholders, including other Area Managers, the Membership Venues Team, Employee Recruitment Advisors, and staff at local RSPB nature reserves.
• Recruitment and Training: Recruit, select, and induct new Membership Fundraisers, providing best practice training to build their capabilities through buddy shifts and support visits.

Leadership and Culture

As an Area Manager, you are expected to:

• Lead by Example: Demonstrate and uphold RSPB standards and values in your daily actions and interactions.
• Foster a Positive Culture: Create an environment where feedback is regularly given and received, helping to manage team performance and cultivate strong working relationships.
• Implement Leadership Models: Use leadership techniques such as root cause analysis and SMART objectives to develop your team’s skills and capabilities.

Travel Requirements

This position involves traveling throughout the West Midlands and surrounding areas to support your team. A company van will be provided for this purpose, and all associated expenses will be covered. A valid UK driving licence is required for this role.

Essential Skills and Experience

To succeed in the Face-to-Face Membership Area Manager role, you should possess the following qualifications:

• Planning and Organization: Strong planning and organizational skills to manage your team effectively.
• Communication and Negotiation: Effective communication and negotiation abilities to engage with diverse audiences.
• Resilience and Problem-Solving: A solution-focused approach and resilience in overcoming challenges.
• KPI Achievement: Proven track record of consistently meeting key performance indicators (KPIs).
• Self-Motivation: Enthusiastic and determined, with a passion for achieving results.
• Leadership Understanding: A good understanding of various leadership styles and the ability to lead a team confidently.
• Feedback Proficiency: Comfort in giving and receiving feedback to foster a culture of improvement.

Additional Information

Commitment to Diversity

The RSPB is dedicated to creating an inclusive and diverse workforce. We encourage applications from individuals of all backgrounds, particularly those from underrepresented groups in the environmental and conservation sectors, including people of color and disabled individuals. If you identify as part of these groups, we strongly encourage you to apply.

Application Process

Interested candidates are invited to apply by submitting:

• CV: A detailed CV outlining your relevant experience.
• Application Form: A completed application form that demonstrates how you meet the skills, knowledge, and experience required for this role.

Contact Information

For inquiries or further information about the position, please reach out to:

• Forest Allitt: forest.allitt@rspb.org.uk
• Daniel Parkinson: daniel.parkinson@rspb.org.uk

Important Dates

• Closing Date for Applications: Monday, 30th September 2024, at 12 noon.
• Interviews: Scheduled for the week commencing 7th October 2024.

Equal Opportunities Statement

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. Please note that this position is not eligible for UK Visa Sponsorship; candidates must have a pre-existing right to work in the UK.

Before applying, we recommend reviewing the candidate guidance notes for additional insights into the application process.

Conclusion

As the Face-to-Face Membership Area Manager for the RSPB, you will play a crucial role in inspiring public support for conservation. By leading a dedicated team of Membership Fundraisers and engaging with diverse communities, you will help drive membership growth and promote a richer natural world for future generations. If you are passionate about nature and skilled in team leadership, we encourage you to apply for this rewarding opportunity.

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